Table of Contents
Advertisement
SERVICE & WARRANTY INFO
SERVICE INFORMATION
If none of the above has occurred, contact our
customer service department at
1-866-402-4600.
Before you call for service, please have the following
information available:
•
Model#
•
Serial#
•
Date of Installation
•
Copy of Receipt or Invoice
•
A brief description of the problem
Your satisfaction is our top priority If the problem
persists, or is not resolved to your satisfaction by
our service consultant, please write to us or fax us
a letter at:
Capital Cooking Equipment, Inc.
Attn: Customer Service Manager
13211
E.
Florence Ave
Santa Fe Springs, CA
90670
USA
Fax #:
562-903-1167
Email
:
customerservice@capital-cooking.com
WARRANTY
•
ONE (1) year full parts and labor covers entire product.
•
FIVE (5)
years parts
on all burners:
oven,
broiler,
stainless BBQ
burner,
griddle
burners,
sealed
burners,
wok
burner,
infra-
BBQ
burner,
grill
grates,
griddle
plate.
•
Porcelain enamel is prone to normal wear over a
period of
time.
•
Lifetime parts against rust on all stainless steel panels
and components.
WlLL PAY FCR:
All repair labor and parts found to be defective due
to material or workmanshipforone{l) full year"IN
HOME" warranty This does not apply if the unit
was subjected to other than normal household use.
An Authorized Factory Agent must provide service
during normal working hours. No charges will be
made for repair or replacement at the location of
original installation. No charges will be made for
defective factory parts returned pre-paid, through
the dealer, and claimed within the warrantyperiod.
All claims, regardless of warranty or non-warranty
must be documented with photos and detailed
description and/or narrative of the problem and
submitted to Capital's service department.
Replacement of parts will be freight prepaid by
Capital and shipped regular ground. Any requests
for other than standard ground shipments must
be paid by customer. The company will not be
liable for additional transportation costs, labor
cost, taxes or export/import
duties.
This warranty
shall not apply, nor can
we
assume responsibility
for damage that might result from failure
to
follow
manufacturer's instructions or local codes where
the appliance has been tempered with or altered
in any way or which, in our judgment, has been
subjected
to
misuse, negligence, or accident.
Implied warranty shall not extend beyond the
duration of this written warranty. This warranty is
in lieu of all warranties, expressed or implied and
all other obligations or liability in connection with
the sale of this product ..
WILL
NOT PAY FOR:
•
Installation or start-up.
Shipping damage that is not a direct result of
packaging (for example freight
handling).
•
Service by an unauthorized agency
•
Use of unauthorized parts.
•
SerAce during hoors dher than oomal v.al<ing hoors.
•
Improper installation.
•
Ser.ice\fisittoteach
you
hcmtooperatethe appliance,
correct the installation, reset circuit breakers or
replace
fuses.
•
Repair other than normal household use.
•
Damage caused by accident, abuse, alteration,
misuse, incorrect installation or installation not in
accordance with local codes.
•
Unit(s) installed in non-residential applications.
This warranty applies to appliances used in
residential application only. It does net
cCNei
their
use in
commercial
situations. This warranty is for
pnxlucts purchased and retained in the
50
States ci
the U.S.A, the District ci Columbia and
canada.
This
warranty applies even if
you
should
m<Ne
during the
warranty
period.
Should the original purchaser sell
the appliance during the warranty period, the new
cmner continues to be prctected until the expiration
date ci the orignal purchaser's warranty
period.
This
warrantyg\eS')OOthespecific legal rights. You
may
also
have ether rights, v.tlich
vary
from State to State.
Advertisement
Chapters
Table of Contents
