About Our Services; Standard Support Services; Instrument Repair And Calibration Services - JDS Uniphase CT-650 Reference Manual

Appendix D Customer Services and Support

About our services

About our services

Standard support services

Instrument repair
and calibration
services
210
JDSU offers an unmatched and comprehensive portfolio of standard
support services, add-on services, and training options to help
customers successfully use purchased JDSU products. Services that
come standard with every product sale include business hour tech-
nical assistance, in-warranty repair, calibration services, upgrade
services, and return authorizations within one business day. Add-on
services designed to optimize product capabilities and maximize effi-
ciencies include field engineering and deployment, technical training,
24x7 product support, consulting, and custom software development.
Refer to the sections that follow for additional details.
Standard support services that accompany the sale of every JDSU
product include:

– Instrument repair and calibration services

– Business hour technical assistance
– Access to general warranty information on the JDSU Web site
– Extensive product documentation and related technical informa-
tion, accessible on the JDSU Web site
For more information, refer to the following subsections.
Our service centers provide repair and calibration services for JDSU
equipment. JDSU understands the impact of equipment down time on
operations and is staffed to ensure a quick turnaround. Available
services include the following:
Product Repair — All equipment returned for service is tested to the
same rigorous standards as newly manufactured equipment. This
ensures products meet all published specifications, including any
applicable product updates.
Calibration — JDSU's calibration methods are ISO approved and
based on national standards.
CT-650 User's Guide Release 9.3