Chapter 4: Handling Calls; Answering A Call - Avaya 1616 User Manual

Chapter 4: Handling calls

Use the procedures in this chapter to handle calls from your telephone. This includes
procedures such as answering a call, muting a call, and transferring a call.

Answering a call

When you receive an incoming call, the green LED associated with the call will flash. The
incoming call is usually selected automatically. However, if you are already on a call or if you
receive more than one incoming call at a time, you may need to select the call you want to
answer manually.
1. If you are not on another call, do one of the following:
2. If you are on another call, do one of the following:
Avaya 1616/1616-I IP Deskphone User Guide
• Lift the handset.
• Press the call/line appearance button whose green LED flashes for the
incoming call.
• Press the Answer softkey if one appears.
• Press the Speaker button to answer using the speakerphone.
• Press the Headset button to answer using the headset.
• If you are using a wireless headset, press the ON button.
• Press the call/line appearance button whose green LED flashes for the
incoming call.
• Press the Answer softkey if one appears.
Note:
If the Auto Hold (Communication Manager) feature is enabled by your system
administrator, you can answer another call without first putting an active call on
hold. If Auto Hold is not enabled, you must put your active call on hold before
answering the incoming call; otherwise, you will drop the active call when you
answer the other one.
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