Sending An Incoming Call Directly To Voice Mail; Ignoring An Incoming Call; Muting A Call; Putting A Call On Hold - Avaya 1616 User Manual

Handling calls

Sending an incoming call directly to voice mail

Press the To Vmail softkey to send an incoming call directly to voice mail without
answering.
To do this, your voice mail must be administered as the first entry in your coverage
path. See your system administrator for more information.

Ignoring an incoming call

Press the Ignore softkey to stop the ringer for an incoming call.

Muting a call

If a call is on mute and you switch between the handset, headset, or speakerphone, the mute
will be turned off. When the Mute button light is on, the call is muted.
1. Press the Mute button during a call so that the other person cannot hear you.
2. Press the Mute button again to unmute the call.

Putting a call on hold

1. Press the Hold button to put your active call on hold.
16 Avaya 1616/1616-I IP Deskphone User Guide February 2010