Polycom CX700 User Manual page 53

Symptom
I cannot sign-in to the Polycom
CX700 IP phone. I see the "User
name or password is invalid"
error.
I cannot sign-in to the Polycom
CX700 IP phone. I continue to
see the "Device does not have a
valid IP address" error.
I am trying to log in first time on
Polycom CX700 IP phone and I
do not see PIN option.
I am trying to configure my
fingerprint, but the Polycom
CX700 IP phone does not seems
to recognize it.
I press the Help button or the
Setting button and get no
response.
Problem
The Polycom CX700 IP phone is
not recognized.
The Polycom CX700 IP phone is
not connected to the network.
I mistyped my PIN during first
configuration.
The Microsoft Communicator
"14" is not configured correctly.
You are not logged in on your
Polycom CX700 IP phone.
Troubleshooting Your Phone
Corrective Action
Do one of the following steps:
• Make sure you user name and
password is correct.
• If you change your password on the
phone before the server attempts to
reauthenticate, the phone will not be
able to sign in to the server and will be
left on the Sign In screen. Enter your
old password in the Password field
and press Sign in.
• If your domain password has changed
and the server attempts to
reauthenticate, the phone will return to
the Sign In screen. Enter your new
password in the Password field and
press Sign in.
• Make sure time on your phone is
correct if Kerberos is enabled in your
system.
• Make sure WINS server is enabled if
Kerberos authentication is being used
on the server.
Do one of the following steps:
• Check your phone is properly
connected to switch or router.
• Make sure switch outlet has proper
connectivity to your network.
• Make sure DHCP is enabled in your
system.
Double tap on the edit text box for pin and
start typing new digits.
Ensure PIN is enabled on Microsoft Lync
2010 (pool level->FrontEnd
Properties->VoIP tab).
Click "Use Pin Configuration" on menu bar
and click "Use Fingerprint Configuration"
on menu bar. Swipe your fingerprint again.
Sign into Microsoft Lync 2010.
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