Configurable Inputs - Mitsubishi Electric MelcoREMOTE Installation And Operation Manual

CONNECTION ERROR
(using GPRS)
CONNECTION ERROR
(using Ethernet)
ETHERNET ERROR
(using Ethernet)
DHCP ERROR
(using Ethernet)
SERVER ERROR
13.2.

Configurable inputs

Problem
Input value not as expected
Page 37 of 52
MelcoREMOTE cannot establish
an internet connection
MelcoREMOTE cannot establish
an internet connection
MelcoREMOTE cannot connect to
Ethernet network
MelcoREMOTE cannot obtain IP
address information from the
DHCP server
MelcoREMOTE cannot connect to
server
Possible cause(s)
Input type not setup correctly
Incorrect wiring
Ensure SIM card is GPRS
enabled (contact SIM provider for
confirmation)
Check correct SIM network is
selected via Configuration screen.
Error could be due to inadequate
GPRS signal, see possible
solutions for the NO SIGNAL error
message.
Check IP address settings are
correct
Check LAN firewall allows
outbound connections on TCP
port 1000
Check Ethernet cable is fitted
correctly
Check Ethernet cable is fitted
correctly. Contact your LAN
network administrator for
assistance
If problem persists for more than
15 minutes contact the technical
support team for assistance, see
the Technical Support section
Possible solution(s)
Set input type correctly
Check wiring is correct, see the
Connecting I/O chapter.