Troubleshooting - Plantronics VOYAGER 855 User Manual

TrOuBLEShOOTiNg

Problem
My headset does
not work with my
phone.
My phone did not
locate the headset.
I could not enter my
passkey.
I cannot hear
caller/dial tone.
Audio quality is
poor.
I cannot hear
music.
Callers cannot hear
me.
The ear buds do not
fit my ear.
My headset falls out
of my ear.
My ear bud needs
to be cleaned.
18
Solution
Make sure the headset is fully charged and paired with
your phone.
Headset was not in pairing mode when mobile phone
menu selections were made. See "Pairing" on page 6.
Incorrect menu selections were made on your mobile
phone. See "Pairing" on page 6.
Turn both your phone and headset off and on, and then
repeat the pairing process on page 6.
Turn both your phone and headset off and on, and then
repeat the pairing process on page 6.
The headset is not turned on. Press the call control button
for approximately 2 seconds until you hear a tone or see
the indicator glow blue.
Your headset is out of range. Move the headset closer to the
phone or Bluetooth device. See "Range" on page 15.
Your headset battery is drained. Charge your battery using
the AC charger. See "Charging" on page 5.
The listening volume is too low. Press the volume up
button to increase the sound you hear in the headset.
Make sure that you have a proper seal on the ear bud. See
"Custom Fit" on page 8.
For stereo listening, your Bluetooth device must support
the Bluetooth Advanced Audio Distribution Profile (A2DP),
which defines how Bluetooth devices stream stereo quality
audio from one device to another. For example, music
streamed from a mobile phone to a wireless headset.
Mute is turned on. Press the mute button.
Your headset is out of range. Move the headset closer to
the phone or Bluetooth device. See "Range" on page 15.
Try a different size ear bud. See "Custom Fit" on page 8.
Use the ear loop stabilizer for increased lateral support.
See "Custom Fit" on page 8.
Try a different size ear bud. For a proper fit, the ear bud
should create a seal. When the ear bud fits properly, you
feel a slight amount of resistance when you remove the
headset from your ear. See "Custom Fit" on page 8.
Remove the ear bud from the headset and wash it in warm
soapy water and rinse thoroughly. When the ear bud is
completely dry, put it back on your headset.
Plantronics Voyager 855