Sharp MX-2010U Technical Handy Manual page 56

REPAIR HINTS
IMAGE SEND
"Communication with selected server
is lost while sending image" error
when scanning to email
ALL
Scan to Email fails when using
hotmail.com or outlook.com
Unable to send Fax as the machine
indicates extension phone off hook
Fax dialtone gives busytone.
MX-FX11
What is the function of the Digital Line
CE-00 trouble when performing a Scan
to Network Folder within a Windows 7
56
when using PABX.
Network checkbox?
environment.
Try disabling mDNS on MFD . This is normally under
Network Settings> Services Settings.
As Microsoft will not accept any email that is not
RFC5322 compliant, the sending email must have a
name and valid email address in the header therefore,
when configuring SMTP settings on the MFP, make sure
to add a Name & Email Address in the Default Send Set
menu (under System Settings\Image Send
Settings\Scan Settings).
On some PABX, the line voltage may be low enough for
the machine to think that an extension phone is off
hook - this is usually indicated with the telephone
symbol appearing on the display.
Change Fax Soft Switch 114 , Bit 8 from 1 to 0 to disable
this detection
On some PABX , the line voltage may be low enough for
the machine to think that an external handset is off
hook , stopping faxes from being sent.
Usually this manifests itself as the machine always
having a congestion tone when the speaker button is
pressed . To disable Handset detection, change
soft switch 114 , bit 8
In past examples, when connecting the FAX machine to
an IP telephone network, if the outgoing signal level
was high, communication trouble frequently occurred.
Because of the above, there were many cases where
technicians had to adjust the outgoing signal level via
FAX Soft SW when this occurred.
For this reason, the above setting has been added to
avoid communication trouble when connected to an IP
telephone network. This setting can be changed within
the MFP web page by the administrator.
System Settings –> Image Send Settings –> Fax Settings
–> Default Settings.
When Digital Line Network is enabled (ticked), the
signal outgoing level of FAX is set to -15dBm.
This symptom may be caused by a conflict with
Windows Live 2011 or Windows Live Assistant.
For a temporary workaround, remove Windows Live
2011/Assistant or upgrade the MFP firmware to the
following version(s):-
MX-2310U:
SHARP
03.00.G1 (or above)