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User's Guide
Solving Problems
Checking the Printer Status
You can check error messages and the approximate ink levels on the LCD screen or the computer.
Checking Messages on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages
Printer Error 0xXX
Turn the power off and on again. For details, see
your documentation.
Printer Error 0xXX
For details, see your documentation.
Too many paper cassette units are installed.
Turn the power off and uninstall the extra units.
See your documentation for details.
Cannot print because XX is out of order.
You can print from another paper source.
Maintenance rollers on XX are nearing the end
of their service life.
Maintenance rollers on XX are at the end of their
service life.
You need to replace the following ink
cartridge(s).
Memory full.
Invalid IP address and subnet mask.
Enter them correctly. See your documentation.
Solving Problems
Solutions
Remove any paper or protective material in the printer and the paper
cassette. If the error message is still displayed after turning the power off
and on again, contact Epson support.
The printer may be damaged. Contact Epson or an authorised Epson
service provider to request repairs. However, non-printing features are
available.
You can install up to three optional paper cassette units. For other
optional paper cassette units, uninstall them by following the reverse
steps to installation.
Turn the power off and on again, and then reinsert the paper cassette. If
the error message is still displayed, contact Epson or an authorised
Epson service provider to request repairs.
The maintenance rollers need to be replaced periodically. Paper is not
fed correctly from the paper cassette when it is time for replacement.
Prepare new maintenance rollers.
Replace the maintenance rollers. After replacing the rollers, select Menu
> Maintenance > Maintenance Roller Information > Reset
Maintenance Roller Counter and then select the maintenance rollers
for which you replaced the paper cassette.
To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the cartridge when
your printer indicates it is time to replace the cartridge. Replace the
cartridge when a message prompts you to do so.
Try the methods below to reduce the size of the print job.
❏ Lower the print quality and the resolution.
❏ Change the format setting.
❏ Reduce the number of images, letters or fonts used in the print job.
See the Network Guide.
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