Wells H-33 Operation Installation Maintenance Manual page 9

This policy and procedures is the controlling document for submitting warranty claims. The information
provided must be reviewed and understood by all service, parts, and warranty administration personnel,
including branch and sub-agents involved in the servicing of Wells Manufacturing Equipment.
1. The warranty statement and service agency listing provides our
customers with our warranty statement, authorized service agencies and additional warranty
exclusions, and is provided to customers with all Wells Manufacturing equipment.
2. Warranty claims that have charges which are excluded or limited in the
warranty statement and service agency listing without prior factory
approval will be rejected. Included, but not limited to, are items such
as:
A. Travel charges for portable equipment, items with power cords such as F-49 fryers,
hotplates, waffle bakers, pop-up toasters, etc. These items must be taken to the closest
authorized service agency or their sub-agent by the end-user.
B. Any mileage/travel labor charges in excess of 60 miles one way on any equipment.
C. Calibration of heat controls after the first sixty (60) days on original components.
Replacement of items subject to normal wear to include such items as knobs, light bulbs,
baskets, grids and thermocouples. Normal maintenance functions including lubrication,
adjustments of airflow, thermostats, door mechanisms, microswitches, burners and pilot
burners and replacement of fuses and indicating lights are not covered by warranty.
3. Care must be taken not to exceed the value of the equipment. Wells Manufacturing Co. will not
be responsible for costs which exceed replacement cost of the equipment. If repair costs are
estimated to be near or above the replacement cost of the unit, contact the factory for repair or
replacement directions.
4. We are using the CFESA/NAFEM Warranty Service Report. It is
available through Wells Manufacturing Co., p/n 58831, in packages of 100, or through CFESA
headquarters. All other warranty forms will be rejected.
5. All warranty claims must be submitted in a timely manner. All
warranty claims must be submitted within six months of the completion date.
WARRANTY POLICY & INSTRUCTIONS GENERAL