Warranty And Service Support - Motorola MTP700 Basic Service Manual

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Warranty and Service Support

Motorola offers long term support for its products. This support includes full exchange and/or repair
of the product during the warranty period, and service/repair or spare parts support out of warranty.
Any "return for exchange" or "return for repair" by an authorised Motorola Dealer must be accompa-
nied by a Warranty Claim Form. Warranty Claim Forms are obtained by contacting an Authorised
Motorola Dealer.
Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or Resel-
ler contract. These conditions may change from time to time and the following notes are for guid-
ance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair" war-
ranty, a check of the product should be performed prior to shipping the unit back to Motorola. This is
to ensure that the product has been correctly programmed or has not been subjected to damage
outside the terms of the warranty.
Prior to shipping any radio back to the appropriate Motorola warranty depot, please contact Cus-
tomer Resources. All returns must be accompanied by a Warranty Claim Form, available from your
Customer Services representative. Products should be shipped back in the original packaging, or
correctly packaged to ensure no damage occurs in transit.
After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways.
1. Motorola's Regional Radio Support Centers offer repair services to both end users and deal-
ers at competitive prices.
2. AAD supplies individual parts and modules that can be purchased by dealers who are
technically capable of performing fault analysis and repair.
MTP700/MTP750 Portable Radios / Basic Service Manual SCOPE & WARRANTY INFORMATION