Table of Contents
Advertisement
Chapter 14
Troubleshooting and FAQs
If you encounter problems while using the phone, or if it performs erratically, you can consult the
information in the chart below. If your particular problem can not be resolved using the information in the
chart, contact the dealer of handset.
Problem
Poor reception
Echo or noise
Unable to select certain
features.
Battery will not charge.
42 Confidential and Proprietary Information of ZTE CORPORATION
Possible causes
• The network signal is too weak
at your current location, for
example, in a basement or near a
tall building, because wireless
transmissions can not effectively
reach it.
• The network is busy at the
current time (for example, during
peak times, there may be too much
network traffic to handle
additional calls).
• You are too far away from a base
station for your service provider.
• Poor network trunk quality on
the part of your service provider.
• Poor local telephone line quality.
• Your service provider does not
support these features, or you have
not applied for services that
provide these features.
• The battery or battery charger is
damaged.
• The phone's temperature is
below 0°C or higher than 45 °C.
• Poor contact between the battery
and charger.
Possible solution
Move to a location where the network signal can be
properly received.
Avoid using the phone at such times, or try again
after waiting a short time.
You can request a service area map from your
service provider.
Press End Icon and dial again. You may be
switched to a better-quality network trunk or phone
line.
Press End Icon and dial again. You may be
switched to a better-quality network trunk or phone
line.
Contact your service provider.
Contact the dealer.
Adjust the battery charging environment to avoid
extremes of temperature
Check all connectors to make sure all connections
have been properly made.
Advertisement
Table of Contents
