Troubleshooting - Pace RNG110 Installation Manual

TROUBLESHOOTING

If the installed system does not seem to be working properly, first make sure that all the cables are securely connected, then carry out the following
checks, in the order shown.
Check
Is anything lighted on the
set-top's front panel?
YES
D
Does the remote control
operate the set-top?
YES
D
Can you see a picture on
the TV screen?
YES
D
Is the picture distorted or
too small?
NO
D
Can you display menus
and guides on the screen?
YES
D
Is there any sound?
YES
D
See the next page
Suggested solution
Press the POWER button on the remote control
to turn on the set-top.
R
NO
Check if the POWER light on the front panel is
green. If it is not, press POWER on the remote
R
NO
control to turn on the set-top.
The TV and other equipment may not be turned
on. Check that they are plugged into wall AC
R
NO
outlets and turned on.
Check that the TV Aspect Ratio and TV
Display Capability, as set on the set-top, are
R
YES
appropriate for the TV (see pages 19 and 20).
Change them if necessary.
If the TV is connected to the VIDEO OUT
connector, then you will see menus and guides
R
NO
only if the screen resolution 480i is set to
"Yes" and all the others are set to are set to
"No".
Check that the audio cables are securely and
correctly connected.
R
NO
RNG110 INSTALLER'S MANUAL (501-3438010)
Further checks, if there is still a problem
Power may not be reaching the set-top. Make sure that
the power supply unit is properly plugged in.
If there is a switch by the wall AC outlet, switch it ON.
(Note: the set-top's lights flash briefly when you apply
power to the power-supply unit, then the POWER light,
and probably all the other lights, go off.)
Check that the wall AC outlet is working (for example by
plugging in a lamp).
Check that nothing is blocking the path from the remote
control to the front panel.
Check that the remote control is currently set to operate
the set-top (consult the instructions supplied with the
remote control).
If the remote control will still not operate the set-top,
replace the batteries in the remote control.
Check that you have selected the appropriate AV
input on the TV: HDMI, component video (YPbPr) or
composite video (depending on how the system is
connected up).
If you are using the HDMI connection, make sure the
connection goes directly from the set-top to the TV. If
the set-top detects that the link is not secure, the set-top
will not transmit a picture (see page 9). If you expect the
link to be secure, try disconnecting and reconnecting the
HDMI cable.
Make sure the set-top's TV Display Capability settings
are appropriate for the TV (see page 20). For more
information on displaying a picture on the HDTV screen
see page 18.
If the TV is a 16:9 TV, you can use Auto Pillarbox to add
black borders to 4:3 transmissions, so that the picture is
not stretched (see page 21).
If the TV Aspect Ratio and TV Display Capability settings
are correct, try using Zoom to improve the picture (see
page 25) or consult the instructions that came with the
TV and try adjusting the TV's display.
Change the TV Display Capability resolution settings if
necessary (see page 20).
Check that you have not muted the sound on the set-top
and/or TV. Adjust the volume control on the set-top and/
or TV. If you are using a home theater receiver, check it
is set up correctly.
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