Troubleshooting And Support; Troubleshooting - Pace IPW8000 Installation Manual

Troubleshooting and Support

This section contains troubleshooting tips and answers to common issues and
questions.

Troubleshooting

Use the information in this section to identify and resolve issues with the set-top box. If
you need further assistance, contact your service provider.
No Picture
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Verify that the TV is turned on.
•
Verify that nothing is blocking the path from your remote control to the front panel of
the set-top box.
•
Verify that your remote control is set to operate the set-top box (rather than another
component in your set up). If the remote control does not operate the set-top box,
replace the batteries in your remote control.
•
If the set-top box is plugged into a switched power outlet, verify that the switch is on.
Check the LED on the power supply unit. It lights green when the set-top box is
receiving power from the wall outlet. Verify that the Power light on the front panel of
the set-top box is green.
•
Verify that all cables are properly connected.
•
If WPS (Wi-Fi Protected Setup) is used to connect to the home network, verify that
the network's wireless gateway has the WPS configuration setting enabled. To
initiate the connection, press the WPS button on the set-top box, and then press the
WPS button on the home network gateway.
•
Verify that the Link light on the receiver is green to indicate that the receiver is
connected to the home network. If the receiver is not connected to the home
network, do the following:
– Check the Ethernet cable to the NETWORK connector to verify that the cable to
your home network is connected properly.
– If a wireless connection is used, verify that the WPS indicator light on the front
panel displays solid green for five minutes after pairing is successful. If pairing
was unsuccessful, the WPS indicator light blinks green then shuts off without
displaying solid green. If this occurs, wait two minutes and then press the WPS
button on the set-top box again, followed by pressing the WPS button on the
gateway.
If necessary, reboot the receiver by unplugging the AC power adapter from the
electrical outlet, waiting ten seconds, and then plugging it back into the electrical
outlet.
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