International Service Information; Shipping Instructions - HP -18C Owner's Manual

International Service Information
Not all Hewlett-Packard service centers offer service for all models of
HP calculators. However, if you bought your calculator from an au-
thorized HP dealer, you can be sure that service is available in the
country where you bought it.
If you are outside the country where you bought your calculator, you
can contact one of the entities listed on the previous page, or the local
HP service center,
to see if service is available for it. If service is un-
available, please ship the unit to the United States Calculator Service
Center. The address is listed on the inside back cover. A list of service
centers for other countries can be obtained by writing to that address.
All shipping, reimportation arrangements, and customs costs are your
responsibility.
Shipping Instructions
If your calculator requires service, ship it to the nearest Hewlett-
Packard service center or designated collection point. Along with the
calculator, you should include:
• Your return address and description of the problem. If a Service
Card was included in the box with your calculator, you can use it to
provide the service center with this information .
• If the one-year warranty has not expired, include a sales receipt or
other documentary proof of purchase date.
The calculator and accompanying information should be packaged in
the original shipping box or other adequate protective packaging to
prevent in-transit damage. Such damage is not covered by the one-
year limited warranty; Hewlett-Packard suggests that you insure the
shipment to the service center.
If necessary, contact your dealer for
assistance.
Whether or not the unit is under warranty, it is your responsibility to
pay shipping charges for delivery to the Hewlett-Packard service cen-
ter. If the unit is under warranty, the serviced calculator is returned to
you with postage prepaid. For out-of-warranty service in the United
States and some countries, the unit is returned C.O.D. (covering ship-
ping costs and the service charge).
A: Customer Support, Warranty, and Service 167