Service/Maintenance; Troubleshooting - Tripp Lite APSX3024SW Owner's Manual

Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service Programs
are also available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning your product for service,
follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a misreading
of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can request a Returned
Material Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit's model and serial
numbers, along with other general purchaser information. The RMA number, along with shipping instructions will be emailed to you.
Any damages (direct, indirect, special or consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center are not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must
have transportation charges prepaid. Mark the RMA number on the outside of the package. If the product is within its warranty period,
enclose a copy of your sales receipt. Return the product for service using an insured carrier to the address given to you when you
request the RMA.
Maintenance
Your Inverter/Charger requires no maintenance and contains no user-serviceable or replaceable parts, but should be kept dry at all times.
Periodically check, clean and tighten all cable connections as necessary, both at the unit and at the battery.

Troubleshooting

Try these remedies for common Inverter/Charger problems before calling for assistance. Call Tripp Lite Customer Service before returning
your unit for service.
SYMPTOM PROBLEMS
No AC Output (All Unit is not properly connected to utility power.
Indicator Lights Are OFF)
Operating Mode Switch is set to "OFF" and AC
input is present.
This is normal when the Operating Mode Switch
is set to "CHARGE ONLY" and AC input is absent.
Unit has shut down due to battery overcharge
(preventing battery damage). The problem may
be with connected auxiliary chargers, if any, or
with the unit's charger.
Unit has shut down due to excessive battery
discharge.
Unit has shut down due to overload.
Battery Not Recharging Connected batteries are dead.
(AC Input Present)
Battery fuse* is blown.
Battery cabling* is loose.
Unit has shut down due to battery overcharge
(preventing battery damage). The problem may
be with connected auxiliary chargers, if any, or
with the unit's charger.
All Three Battery Indicator Battery is excessively discharged.
Lights Are Slowly Flashing
(½ Second Flashes)
All Three Battery Indicator Battery is overcharged. Unit will shut down to
Lights Are Rapidly Flashing prevent battery damage. The problem may be
(¼ Second Flashes) with connected auxiliary chargers, if any, or with
the unit's charger.
Red "LOW" Battery Battery voltage is low. Unit will automatically
Indicator Light is Flashing shut down after 10 seconds to protect battery
from damage.
False reading due to undersized or insufficiently
connected DC cabling.
Red "LOAD" Operation Inverter is overloaded. Unit will automatically
Indicator Light Flashing shut down after 5 seconds.
*User-supplied.
CORRECTIONS
Connect unit to utility power.
Set Operating Mode Switch to "AUTO/REMOTE" or "CHARGE ONLY."
No correction is required. AC output will return when AC input returns.
Set Operating Mode Switch to "AUTO/REMOTE" if you require AC output.
Disconnect any auxiliary chargers. Reset by moving Operating Mode Switch
to "OFF." Wait 1 minute and switch to "AUTO/REMOTE" or "CHARGE ONLY."
If unit remains in shutdown mode after several attempts to reset, contact
Tripp Lite Customer Service for assistance.
Use an auxiliary charger* to raise battery voltage. Check external battery
connections and fuse. Unit automatically resets when condition is cleared.
Reduce load. Reset by moving Operating Mode Switch to "OFF." Wait 1
minute. Switch to "AUTO/REMOTE" or "CHARGE ONLY."
Check and replace old batteries.
Check and replace fuse.*
Check and tighten or replace cabling.*
Disconnect any auxiliary chargers. Reset by moving Operating Mode Switch
to "OFF." Wait 1 minute and switch to "AUTO/REMOTE" or "CHARGE ONLY."
If unit remains in shutdown mode after several attempts to reset, contact
Tripp Lite Customer Service for assistance.
Use an auxiliary charger* to raise battery voltage. Check external battery
connections and fuse. Unit automatically resets when condition is cleared.
Disconnect any auxiliary chargers. Reset by moving Operating Mode Switch
to "OFF." Wait 1 minute and switch to "AUTO/REMOTE" or "CHARGE ONLY."
If unit remains in shutdown mode after several attempts to reset, contact
Tripp Lite Customer Service for assistance.
Make sure that AC power is present in order to recharge batteries. Reset
by moving Operating Mode Switch to "OFF" then to "AUTO/REMOTE" or
"CHARGE ONLY."
Use sufficient size DC cable sufficiently connected to the Inverter/Charger.
Reduce load. Reset by moving Operating Mode Switch to "OFF."
Wait 1 minute. Switch to "AUTO/REMOTE" or "CHARGE ONLY."
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