Service/Maintenance/Troubleshooting - Tripp Lite DC-to-AC Inverter/Chargers EMS Series Owner's Manual

Service
Before returning your Inverter/Charger for service, follow these steps: 1.) Review the installation and operation instructions to ensure that
the service problem does not originate from a misreading of the instructions. Also, check that the circuit breaker(s) are not tripped.* 2.) If
the problem continues, do not contact or return the Inverter/Charger to the dealer. Instead, call Tripp Lite at (773) 869-1233. A service tech-
nician will ask for the Inverter/Charger's model number, serial number and purchase date and will attempt to correct the problem over the
phone. 3.) If the problem requires service, the technician will issue you a Returned Material Authorization (RMA) number, which is required
for service. Securely pack the Inverter/Charger to avoid damage during shipping. Do not use Styrofoam beads for packaging.** Any dam-
ages (direct, indirect, special, incidental or consequential) to the Inverter/Charger incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center is not covered under warranty. Inverter/Chargers shipped to Tripp Lite or an authorized Tripp Lite service center
must have transportation charges prepaid. Mark the RMA number on the outside of the package. If the Inverter/Charger is within the war-
ranty period, enclose a copy of your sales receipt. Return the Inverter/Charger for service using an insured carrier to the address given to
you by the Tripp Lite service technician.
* This is a common cause of service inquiries which can be easily remedied by following the resetting instructions in this manual. ** If you require packaging, the technician can arrange to send you
proper packaging.
Maintenance
Your Inverter/Charger requires no maintenance and contains no user-serviceable or replaceable parts, but should be kept dry at all times.
Periodically check, clean and tighten all cable connections, as necessary, both at the unit and at the battery.
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