Troubleshooting Ultrasync Setup - Interlogix zerowire ZW-6400 User Manual

1.4 Troubleshooting UltraSync Setup

1. UltraSync Site Creation fails
Cause
Settings are entered
incorrectly
Cannot see local Wi Fi access point from smart device, can't access internet
2.
Cause
Some 802.11n access points
may not accept 802.11g
connections.
Smart device Wi Fi not
enabled.
Mobile device has no access
3. Cannot get IP address
Cause
The wireless/router may not
be configured for automatic
DHCP or certain security
settings may be enabled.
4. Configuration setting changes fail
Cause
Devices are not responding
to inputs
C
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Check the serial number on the back of your ZeroWire
panel.
Make sure you have correctly entered the Web Access
Passcode obtained from your dealer.
User Name must be entered with a space between the
first and last name and with correct capitalization.
Make sure your PIN was entered correctly.
Ensure your Wi Fi access point is able to accept 802.11b
or 802.11g.
Enable WiFi on your smart device.
Open a web browser on your mobile device to double
check access.
Try disabling Wi Fi on your device once the ZeroWire is
configured, and using the 3G/4G data connection of your
device with the UltraSync app.
Check your router settings and try again. In a web
browser, navigate to the router's default IP address,
available in the router documentation. Enter the user
name and password for the router, and navigate to
DHCP settings. Enable DHCP.
Re-initialize equipment. Power cycle connected
equipment including ZeroWire and customer supplied
router(s).
ZeroWire User Guide
Solution
Solution
Solution
Solution
I
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