Problem: Cannot Connect To The Service Assistant - IBM Storwize V7000 Troubleshooting And Maintenance Manual

1. Point your browser at the /service directory of the management IP address of
2. Log into the service assistant.
3. The service assistant home page lists the node canister that can communicate
4. If the service address of the node canister that you are looking for is listed in
If you know the service IP address of any node canister in the system, you can log
into the service assistant of that node. Follow the previous instructions for using
the service assistant, but at step 1, point your browser at the /service directory of
the service IP address you know. If you know a service IP address is 11.22.33.56,
point your web browser to 11.22.33.56/service.
Some types of errors can prevent nodes from communicating with each other; in
that event, it might be necessary to point your browser directly at the service
assistant of the node that requires administering, rather than change the current
node in the service assistant.
If you are unable to find the service address of the node using the management
GUI or service assistant, you can also use a USB flash drive to find it. For more
information, see "Procedure: Getting node canister and system information using a
USB flash drive" on page 53.

Problem: Cannot connect to the service assistant

This topic provides assistance if you are unable to display the service assistant on
your browser.
You might encounter a number of situations when you cannot connect to the
service assistant.
v Check that you have entered the "/service" path after the service IP address.
v Check that you are using the correct service address for the node canister. To
the system. If your management IP address is 11.22.33.44, point your web
browser to 11.22.33.44/service.
with the node.
the Change Node window, make the node the current node. Its service address
is listed under the Access tab of the node details.
Table 19. Default service IP addresses
Canister and port
Canister 1 (left) port 1 (left)
Canister 2 (right) port 1 (left) 192.168.70.122
Point your web browser to <control enclosure management IP address>/service for
the node that you want to work on. For example, if you set a service address of
11.22.33.44 for a node canister, point your browser to 11.22.33.44/service.
find the IPv4 and IPv6 addresses that are configured on the node, go to
"Problem: Node canister service IP address unknown" on page 46. Try accessing
the service assistant through these addresses. Verify that the IP address, subnet,
and gateway are specified correctly for IPv4 addresses. Verify that the IP
address, prefix, and gateway are specified for the IPv6 addresses. If any of the
values are incorrect, see "Procedure: Changing the service IP address of a node
canister" on page 61.
IPv4 address
192.168.70.121
IPV4 subnet mask
255.255.255.0
255.255.255.0
Chapter 6. Resolving a problem
47