HP ProLiant DL360 G9 Maintaining And Troubleshooting page 17

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Troubleshooting a hard disk drive

About this task

Follow the steps below to troubleshoot hard drive problems on one of these drives:

• DL360/380G9 300GB 10K SAS 2.5" HDD

• DL360/380G9 300GB 15K SAS 2.5" HDD

• DL360/380G9 600GB 10K SAS 2.5" HDD

• DL360/380G9 900GB 10K SAS 2.5" HDD

• DL360/380G9 1.2TB 10K SAS 2.5" HDD

• DL360/380G9 200GB SATA 2.5" SSD

Procedure

1. Ensure there are no loose connections, and all drives are fully seated.

2. Check HDD/SSD LEDs for indication of possible problems. See

page 14.

3. Ensure drive blanks are installed properly when the server is operating. Drives might

overheat and cause sluggish response or drive failure.

4. Ensure the replacement drives within an array are the same size or larger.

5. Ensure the replacement drives within an array are the same drive type, such as SAS, SATA,

or SSD.

6. Power cycle the server. Shutdown server according to Avaya application procedures.

7. Go to System Health > Storage, to diagnose the hard drive problem, see

system faults using HP ProLiant DL360 G9 Server console

Running Component Tests > Hard Drive tests might not work because a RAID controller is

installed in this server. However, you can view the Hard Drive status and health from

System Health > Storage.

8. Check the Avaya Support website:

available from Avaya for this model of server. View notes to see if firmware update is

applicable to the observed problem before applying the update.

Next steps

If the part is defective, continue with the following removal and replacement procedures.

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Troubleshooting