HP ProLiant DL360 G7 Maintenance And Troubleshooting Manual

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Maintaining and Troubleshooting the HP
ProLiant DL360 G7 Server
03-603803
Issue 1
November 2010

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Summary of Contents for HP ProLiant DL360 G7

  • Page 1 Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server 03-603803 Issue 1 November 2010...
  • Page 2 The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a reproduction, transmission, dissemination, storage, and or use without Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 3 Avaya provides a telephone number for you to use to report problems or to ask questions about your Product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://support.avaya.com. Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 4 Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 5: Table Of Contents

    Contents Chapter 1: Maintaining and Troubleshooting the HP DL360 G7 Server.......7 Introduction...............................7 How to use this document..........................7 Downloading HP documentation........................7 HP DL360 document set...........................8 General troubleshooting............................9 Front-panel troubleshooting indicators......................10 Rear-panel troubleshooting indicators......................11 Troubleshooting external server components....................12 Troubleshooting internal server components....................13 Replacing external components........................16...
  • Page 6 Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 7: Chapter 1: Maintaining And Troubleshooting The Hp Dl360 G7 Server

    How to use this document This guide contains information for installing the HP ProLiant DL360 G7 Server as part of an Avaya deployment and provides: • Instructions for how to find the appropriate online server documentation from HP •...
  • Page 8: Hp Dl360 Document Set

    5. Select HP ProLiant D:L360 G7 Server series from the list of search results. 6. Select Manuals (guides, supplements, addendums, etc.). 7. Download the document(s) listed in the HP DL360 G7 document set > Documents to download section below. HP DL360 document set Refer to the documents listed below for HP DL360 server information and procedures.
  • Page 9: General Troubleshooting

    • Type DL360 G7 plus the keywords of the document title in the Search field in the upper- right corner and press Enter. Examples: • Type DL360 User Guide to search for the HP ProLiant DL360 G7 Server User Guide document. • Type DL360 Maintenance Service to search for the HP ProLiant DL360 G7 Server Maintenance and Service Guide document.
  • Page 10: Front-Panel Troubleshooting Indicators

    • Processor • DIMMs • Fans • Temperature • Power supply • Power capacity See UG: Systems Insight Display LEDs Front USB connector Video connector Hard disk drive LEDs Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 11: Rear-Panel Troubleshooting Indicators

    Slot 2 PCIe2 x16 (16, 8, 4, 2, 1), 75W +EXT 75W* Power supply LEDs Optional power supply LEDs iLO 3 connector Serial connector Video connector NIC LEDs NIC LEDs NIC LEDs NIC LEDs USB connectors (2) Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 12: Troubleshooting External Server Components

    • DL360G7 SRVR hard drive LEDs consult the appropriate 146GB 15K SAS 2.5” TG: Hard drive LED troubleshooting combinations information. • DL360G7 SRVR 300GB 10K SAS 2.5” Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 13: Troubleshooting Internal Server Components

    Replacing external server components. Troubleshooting internal server components Use the checklist below to troubleshoot any of the following internal server components: Part number Description 700501424 DL360G7 DVD-RW DRIVE W/ BRKT Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 14 Display LED combinations MEMORY DIMM the appropriate TG: Memory problems troubleshooting information. • DL360G7 SRVR 650 If the hardware LED MAH RAID BATTERY indicates a problem, consult the appropriate Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 15 If problem persists, MEMORY DIMM order replacement • DL360G7 SRVR 4GB memory. MEMORY DIMM • DL360G7 SRVR 650 MAH RAID BATTERY If the part is defective, see Replacing internal server components. Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 16: Replacing External Components

    Management Arm (if necessary) MSG: Remove the present) moves freely out server from the rack of the way of rear panel components. Replace the component: Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 17: Replacing Internal Components

    Use the checklist below to replace any of these internal server components: Part number Description 700501424 DL360G7 DVD-RW DRIVE W/ BRKT 700501322 DL360G7 SRVR DUAL PORT 1GB NIC 700501425 DL360G7 SRVR FAN FRU Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 18 DRIVE W/ BRKT replacement procedures: both procedures. You do not need to remove the • DVD tray air baffle or the BBWC • DVD-ROM or DVD-RW battery pack. drive Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 19 > Caution: BATTERY BBWC battery pack or Consult the internal FBWC capacitor pack label with directions for removing the air baffle. Be careful that the RAID battery does Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 20 Connect and secure GS: Connecting the Power the power cords Cables GS: Securing the Power Cord Power up the server GS: Turning on the System Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 21: Contacting Avaya Services

    Avaya provides a telephone number to report problems or to ask questions about your product: • The support telephone number is 1–800–242–2121 in the United States. • For additional support telephone numbers, see the Avaya Website: http:// www.avaya.com/support. Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 22 Maintaining and Troubleshooting the HP DL360 G7 Server Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 23: Index

    ............troubleshooting indicators ........how to use this document ........field-replaceable units troubleshooting external ..............general ..............internal ..............external ..............front panel internal components ..........Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...
  • Page 24 Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server November 2010...

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