Lincoln MKZ 2017 Owner's Manual page 484

Issue
The device has a lock screen enabled.
SYNC 3 does not recog-
nize my device when I start This is a device limitation.
my vehicle.
This is a device-dependent feature.
Bluetooth audio does not
stream.
The device is not connected.
Your music files may not contain the
correct artist, song title, album or genre
information.
The file may be corrupted.
SYNC 3 does not recog-
The song may have copyright protection
nize music that is on my
that does not allow it to play.
device.
The file format is not supported by SYNC
3.
The device needs to be re-indexed.
The device has a lock screen enabled.
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201602, Second Printing
SYNC 3
USB and Bluetooth Stereo issues
Possible cause
Make sure your device is unlocked before connecting it to SYNC 3.
Make sure you are not leaving the device in your vehicle during very
hot or cold temperatures.
Make sure you connect the device to SYNC 3 and that you have
started the media player on your device.
Make sure that all song details are populated.
Try replacing the corrupt file with a new version.
Some devices require you to change the USB settings from mass
storage to media transfer protocol class.
Convert the file to a supported format. See Entertainment (page 421).
Update media index. See Settings (page 460).
Make sure your device is unlocked before connecting it to SYNC 3.
481
Possible solution