Lincoln MKZ 2017 Owner's Manual page 271

Note: The screw-in recovery hook has a
left-hand thread. Turn it counterclockwise to
install it. Make sure that the recovery hook
is fully tightened.
E146284
E188420
MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201602, Second Printing
Roadside Emergencies
Remove the recovery hook cover by prying
it off at the notch with a screwdriver or similar
object.
Note: Use a soft cloth to cover the prying
tool. This helps prevent scratch marks to the
vehicle's paint.
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