Lexmark W820 User Manual page 83

If print media jams after it enters the printer from the multipurpose feeder:
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Push up on the latch to release the duplex unit door (Door E).
Gently lower the door to the open position.
Pull up on handle to open the printer side door (Door A).
Pull the sheet straight out.
If the sheet is too short to grasp:
a
Close the printer side door (Door A) and close the duplex unit door (Door E).
The printer automatically cycles, forcing the sheet to move forward.
b
Open the duplex unit door (Door E) and the printer side door (Door A).
c
Pull the sheet straight out.
Close the printer side door (Door A).
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