Main Unit - Philips BDP9500 User Manual

If you have problems using this product, check the
following points before you request service. If you
still have a problem, register your product and get
support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model
and serial number of your product. The model
number and serial number are on the back of your
product. Write the numbers here:
Model No. __________________________
Serial No. ___________________________

Main unit

No reaction to the remote control.
• Connect this product to the power outlet.
• Point the remote control at the IR sensor
located on the front panel of this product.
• Insert the batteries correctly.
• Insert new batteries in the remote control.
Picture
No picture.
• See TV manual for correct video input channel
selection. Change the TV channel until you see
the Philips screen.
No picture on HDMI connection.
• If this product is connected to an unauthorized
display device with an HDMI cable, the audio/
video signal may not be output.
• Check if the HDMI cable is faulty. Replace a
new HDMI cable.
• If this happens when you change the
Video] setting, press HDMI on the remote
control repeatedly until picture appears.
No high-definition video signal on the TV.
• Make sure that the disc contains high-
definition video.
• Make sure that the TV supports high-
definition video.
Sound
No audio output from the TV.
• Ensure that the audio cables are connected to
the audio input of the TV.
• Assign the audio input of the TV to the
corresponding video input. See the TV user
manual for details.
No audio output from the loudspeakers of the
audio device (home theater /amplifier/receiver).
• Ensure that the audio cables are connected to
the audio input of the audio device.
• Turn on the audio device to its correct audio
input source.
No 7.1 - channel audio from the loudspeaker of
the audio system.
• Ensure that the disc contains 7.1 - channel
audio.
• Ensure that the audio device supports 7.1 -
channel audio.
• Ensure that the audio format is supported
by the disc and the connected audio device
(amplifier/receiver).
No sound on HDMI connection.
• You may not hear any sound from the HDMI
output if the connected device is non-HDCP
compliant or only DVI-compatible.
No secondary audio output for Picture-in-Picture
feature.
• When
or [Digital Audio] menu is selected, interactive
sound like secondary sound for Picture-in-
Picture feature is muted. Deselect [Bitstream].
Play
Disc cannot be played.
• Ensure that the disc is correctly loaded.
• Ensure that this product supports the disc. See
"Your product" > "Playable media".
• Ensure that this product supports the region
code of the DVD or BD.
• For DVD±RW or DVD±R, ensure that the
disc is finalized.
• Clean the disc.
Data files (JPEG, MP3, WMA) cannot be played
or read.
• Ensure that the data file was recorded in the
UDF, ISO9660 or JOLIET format.
[HDMI
• Ensure that the selected group (folder) does
not contain more than 9,999 files for DVD,
and 999 files for CD.
• Ensure that the JPEG file extension is.jpg, .JPG,
.jpeg or .JPEG.
• Ensure that the MP3/WMA file extension
is .mp3 or .MP3, and .wma or .WMA for
windows Media™ Audio.
DivX video files cannot be played.
• Ensure that the DivX video file is complete.
• Ensure that the file name extension is correct.
The contents of the USB flash drive cannot be read.
• The USB flash drive format is not compatible
with this product.
• Drive is formatted with different file system
which is not supported by this product (e.g.
NTFS).
• Maximum size of memory supported is
160GB.
'No entry' or 'x' sign appears on the TV.
• The operation is not possible.
EasyLink feature does not work.
• Ensure that this product is connected to the
Philips brand EasyLink TV and the [EasyLink]
in the menu is set to [On].
[Bitstream] under the [HDMI Audio]
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