Raymarine Customer Support; Checking The Software Version - Raymarine i50 Depth Installation And Operation Instructions Manual

11.1 Raymarine customer support

Raymarine provides a comprehensive customer
support service. You can contact customer support
through the Raymarine website, telephone and
e-mail. If you are unable to resolve a problem, please
use any of these facilities to obtain additional help.
Web support
Please visit the customer support area of our website
at:
www.raymarine.com
This contains Frequently Asked Questions, servicing
information, e-mail access to the Raymarine
Technical Support Department and details of
worldwide Raymarine agents.
Telephone and e-mail support
In the USA:
• Tel: +1 603 324 7900
• Toll Free: +1 800 539 5539
• E-mail: support@raymarine.com
In the UK, Europe, and the Middle East:
• Tel: +44 (0)13 2924 6777
• E-mail: ukproduct.support@raymarine.com
In Southeast Asia and Australia:
• Tel: +61 (0)29479 4800
• E-mail: aus.support@raymarine.com
Product information
If you need to request service, please have the
following information to hand:
• Product name.
• Product identity.
• Serial number.
• Software application version.
• System diagrams.
You can obtain this product information using the
menus within your product.
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11.2 Checking the software version

Depending on the instrument display variant follow
the steps below to identify the software version of
your unit.
During normal operation:
1. i50 Depth — Press and hold the Depth and
Alarm buttons at the same time for approximately
4 seconds.
2. i50 Speed — Press and hold the Speed and
Trip buttons at the same time for approximately
4 seconds.
3. i50 Tridata — Press and hold the Depth and
Speed buttons at the same time for approximately
4 seconds.
The software version will be displayed on-screen.
i50