“One-To-One” Consultative Service Sheet - Chery A3 User Manual

"One-to-one" Consultative Service Sheet (for Service
Station)
Name of Customer:
Service Seller:
VIN:
The following items shall be confirmed by the customer.
I. Confirmation of Items regarding Car Delivery (√ for yes, × for no)
□
The basic use method of car has been introduced, the delivery check has
been given to the car in the presence of customer and the car has been
proved qualified.
□
The quality guarantee policies have been introduced.
□
The precautions of driving have been introduced.
□
The importance of periodic car maintenance and the interval
time/mileage of maintenance have been introduced.
□
The importance of maintaining/repairing car in Chery authorized service
station has been informed.
□ The User's Guide has been delivered and I have been reminded of
reading.
□
The functions and use methods of Chery customer service hot line have
been told.
II. Introduction to "One-to-one" Consultative Service Model (√ for yes, × for
no)
□
If you have some questions or requirements, you just need to inquire
nobody but your service consultant.
□
The service consultant is the only person that is designated by the
service station to communicate with his customer.
Date of Purchase:
Model:
□
A service consultant is responsible for only one customer, and
that is "one-to-one".
□
The customer can reselect a service consultant if he/she feels
unsatisfactory at the previous consultant.
III. Introduction to Main Tasks of Service Consultant (√ for yes, × for
no)
□
Reception for periodic maintenance service
□ Acceptance and treatment for customer's complaint
□
Reminding return visit for periodic maintenance
□
Answer to enquiry on repair/maintenance
□
Periodic greeting return visit
□
Acceptance and treatment for repair/maintenance bespeaking
□
Reminding return visit for service action
□
Reminding/ acceptance and treatment for annual check
□
Greetings for important festivals
□
Other affairs required by customer
IV. Establishment of "One-to-one" Consultative Service Relation
Business Card of Service
Consultant
Signature of Customer/ Date:
Signature of Service Consultant/ Date:
Drive Introduction
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