HP HPE XP P9500 Manual page 19

Table 8 XP9500 disk array remote support products (continued)
Product
AE242A
AE244A
AE245A
Details are available at:
To download the software, go to Software Depot:
Select Insight Remote Support from the menu on the right.
Description
XP/XP9500 Remote Device Access
Support
HPE/XP9500 Mission Critical No LAN
Support
HPE/XP9500 No Mission Critical No
LAN Support
http://www.hpe.com/info/insightremotesupport
Application
Remote Device Access initiative and
prerequisites for Critical Support
contracts. Hewlett Packard Enterprise
recommends that the AE241A product
with Internet connectivity should be
utilized for all new XP7 installations, to
ensure the optimal support model and
highest TCE.
For customers that commit to utilize
Internet and Insight Remote Support
connectivity for XP9500 Remote
Device Monitoring but will not allow for
Remote Device Access to the XP9500
array from Hewlett Packard Enterprise
for proactive and critical support
processes. Without Remote Device
Access, Critical Support contract
prerequisites cannot be met.
For a customer with strict security
protocols specifically prohibits
inbound/outbound traffic to/from the
data center and thus will not allow
Remote Support connection by either
modem or LAN/internet connectivity;
but does have Mission Critical Services
with Customer Engineer onsite
included in the terms of the support
contract. Factory Authorization will be
required to order this product. Proof of
valid Customer Engineer on-site
Mission Critical support contract must
be provided for Factory Authorization
approval.
For a customer with strict security
protocols specifically prohibits
inbound/outbound traffic to/from the
data center and thus will not allow
Remote Support connection by either
modem or LAN and does not have a
Mission Critical Services on-site
contract. The added costs of this
configuration only covers the additional
warranty support cost to Hewlett
Packard Enterprise during warranty
period. Other additional costs can also
be incurred for support contracts for
customers who do not have remote
support configured.
http://www.hpe.com/support/softwaredepot
Insight Remote Support 19