Packing Instructions; Estimate Approval; Payment Of Non-Warranty Repairs - Crown DCi 8 600DA Operation Manual

Table of Contents

Service

Packing Instructions

Important: These instructions must be followed. If they are not followed, HARMAN International, Inc. assumes no responsibility for damaged goods and/or accessories that

are sent with your unit.

1�

Fill out and include the Service Return Authorization Request in the back of this manual.

2�

Do not ship any accessories (manuals, cords, hardware, etc.) with your unit. These items are not needed to service your product. We will not be responsible for these

items.

3�

When shipping your Crown product, it is important that it has adequate protection. We recommend you use the original pack material when returning the product for

repair. If you do not have the original box, please call HARMAN at 800.342.6939 or 574.294.8210 and order new pack material. (Do not ship your unit in a wood or

metal cabinet).

4�

If you provide your own shipping pack, the minimum recommended requirements for materials are as follows:

a� 275 P.S.I. burst test, double-wall carton that allows for 2-inch solid Styrofoam on all six sides of unit or 3 inches of plastic bubble wrap on all six sides of unit.

b� Securely seal the package with an adequate carton sealing tape.

c� Do not use light boxes or "peanuts". Damage caused by poor packaging will not be covered under warranty.

Enclose the completed Service Return Authorization Request (or securely attach it to the outside of carton) and re-seal the shipping pack with a sturdy carton sealing tape.

Estimate Approval

Approval of estimate must be given within 30 days after being notified by HARMAN International. Units still in the possession of HARMAN after 30 days of the estimate will

become the property of HARMAN International.

Payment of Non-Warranty Repairs

Payment on out-of-warranty repairs must be received within 30 days of the repair date. Units unclaimed after 30 days become the property of HARMAN International.

If you have any questions, please contact HARMAN.

HARMAN Factory Service

1718 W. Mishawaka Rd.,

Elkhart, Indiana 46517 U.S.A.

Telephone:

574-294-8200

800-342-6939 (North America, Puerto Rico, and Virgin Islands only)

DriveCore Install DA Series Operation Manual

Facsimile:

574-294-8301 (Technical Support)

574-294-8124 (Factory Service)

Web site: