Factory Service Shipping Instructions; Packing Instructions; Estimate Approval; Payment Of Non-Warranty Repairs - Crown 2/300 Operation Manual

Cdi drivecore series

Table of Contents

Factory Service Shipping Instructions

1� Service Return Authorization (SRA) is required for product being sent to the factory for service. Please complete the SRA by going to

com/support/rma. If you do not have access to our website, call 1.800.342.6939, extension 8205 and we will create the SRA for you.

2� See packing instructions that follow.

3� Ship product to:

HARMAN Factory Service

1718 W Mishawaka Rd.

Elkhart, IN 46517

4� Use a bold black marker and write the SRA number on three sides of the box.

5� Record the SRA number for future reference. The SRA number can be used to check the repair status.

Packing Instructions

Important: These instructions must be followed. If they are not followed, HARMAN International, Inc. assumes no responsibility for damaged goods and/or

accessories that are sent with your unit.

1� Fill out and include the Service Return Authorization Request in the back of this manual.

2� Do not ship any accessories (manuals, cords, hardware, etc.) with your unit. These items are not needed to service your product. We will not be

responsible for these items.

3� When shipping your Crown product, it is important that it has adequate protection. We recommend you use the original pack material when returning

the product for repair. If you do not have the original box, please call HARMAN at 800.342.6939 or 574.294.8210 and order new pack material. (Do

not ship your unit in a wood or metal cabinet).

4� If you provide your own shipping pack, the minimum recommended requirements for materials are as follows:

a� 275 P.S.I. burst test, double-wall carton that allows for 2-inch solid Styrofoam on all six sides of unit or 3 inches of plastic bubble wrap on all six

sides of unit.

b� Securely seal the package with an adequate carton sealing tape.

c� Do not use light boxes or "peanuts". Damage caused by poor packaging will not be covered under warranty.

Enclose the completed Service Return Authorization Request (or securely attach it to the outside of carton) and re-seal the shipping pack with a sturdy

carton sealing tape.

Estimate Approval

Approval of estimate must be given within 30 days after being notified by HARMAN International. Units still in the possession of HARMAN after 30 days of

the estimate will become the property of HARMAN International.