Service; International And Canada Service; Us Service; Service At A Us Service Center - Crown 1160A Operation Manual

5 Service

Crown amplifiers are quality units that rarely require ser-
vicing. Before returning your unit for servicing, please
contact Crown Technical Support to verify the need for
servicing.
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is one
reason why each unit bears the following label:
CAUTION: To prevent electric shock, do not
remove covers. No user serviceable parts
inside. Refer servicing to a qualified technician.
Complete the Crown Audio Factory Service Information
form, in the back of this manual, when returning a Crown
product to the factory or authorized service center. The
form must be included with your product inside the box
or in a packing slip envelope securely attached to the
outside of the shipping carton. Do not send this form
separately.
Warranty is only valid within the country in which the
product is purchased.

5.1 International and Canada Service

Service may be obtained from an authorized service cen-
ter. (Contact your local Crown/Amcron representative or
our office for a list of authorized service centers.) To
obtain service, simply present the bill of sale as proof of
purchase along with the defective unit to an authorized
service center. They will handle the necessary paperwork
and repair.
Remember to transport your unit in the original factory
pack.

5.2 US Service

Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy of
the bill of sale as your proof of purchase.

5.2.1 Service at a US Service Center

This method usually saves the most time and effort. Sim-
ply present your bill of sale along with the defective unit
to an authorized service center to obtain service. They
will handle the necessary paperwork and repair. Remem-
page 16
ber to transport the unit in the original factory pack. A list
of authorized service centers in your area can be obtained
from Crown Factory Service, or online from
http://www.crownaudio.com/support/servcent.htm.

5.2.2 Factory Service

Crown accepts no responsibility for non-serviceable
product that is sent to us for factory repair. It is the
owner's responsibility to ensure that their product is ser-
viceable prior to sending it to the factory. Serviceable
product list is available at
http://crownweb.crownintl.com/crownrma/.
For more information, please contact us direct.
A Service Return Authorization (SRA) is required for
product being sent to the factory for repair. An SRA can
be completed online at www.crownaudio.com/support/
factserv.htm. If you do not have access to the web, please
call Crown's Customer Service at 574.294.8200 or
800.342.6939 extension 8205.
For warranty service, we will pay for ground shipping
both ways in the United States. Contact Crown Customer
Service to obtain prepaid shipping labels prior to send-
ing the unit. Or, if you prefer, you may prepay the cost of
shipping, and Crown will reimburse you. Send copies of
the shipping receipts to Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground.
Please contact us if other arrangements are required.
5.2.3 Factory Service Shipping Instruc-
tions:
1. Service Return Authorization (SRA) is required for
product being sent to the factory for service. Please
complete the SRA by going to www.crownau-
dio.com/support/factserv.htm. If you do not have
access to our website, call 1.800.342.6939, exten-
sion 8205 and we'll create the SRA for you.
2. See packing instructions that follow.
3. Ship product to:
CROWN AUDIO FACTORY SERVICE
1718 W MISHAWKA RD.
ELKHART, IN 46517
4. Use a bold black marker and write the SRA number
on three sides of the box.
5. Record the SRA number for future reference. The
SRA number can be used to check the repair status.

5.2.4 Packing Instructions

Important: These instructions must be followed. If they
are not followed, Crown Audio, Inc. assumes no respon-
sibility for damaged goods and/or accessories that are
sent with your unit.
1. Fill out and include the Crown Audio Factory Ser-
vice Information sheet in the back of this manual.
2. Do not ship any accessories (manuals, cords, hard-
ware, etc.) with your unit. These items are not
needed to service your product. We will not be
responsible for these items.
3. When shipping your Crown product, it is important
that it has adequate protection. We recommend you
use the original pack material when returning the
product for repair (Figure 9.1). If you do not have the
original box, please call Crown at 800.342.6939 or
574.294.8210 and order new pack material. (Do not
ship your unit in a wood or metal cabinet.)
4. If you provide your own shipping pack, the mini-
mum recommended requirements for materials are
as follows:
a. 275 P.S.I. burst test, Double-Wall carton that allows
for 2-inch solid Styrofoam on all six sides of unit or
3 inches of plastic bubble wrap on all six sides of
unit.
b. Securely seal the package with an adequate carton
sealing tape.
c. Do not use light boxes or "peanuts". Damage caused
by poor packaging will not be covered under war-
ranty
Enclose the completed Crown Audio Factory Service
Information form (or securely attach it to the outside of
carton) and re-seal the shipping pack with a sturdy carton
sealing tape.
Commercial Audio Series Amplifiers
Cardboard
support
Amplifier
Bag
Cardboard
support
Figure 9.1 Packing Assembly

5.2.5 Estimate Approval

Approval of estimate must be given within 30 days after
being notified by Crown Audio Inc. Units still in the pos-
session of Crown after 30 days of the estimate will
become the property of Crown Audio Inc.

5.2.6 Payment of Non-Warranty Repairs

Payment on out-of-warranty repairs must be received
within 30 days of the repair date. Units unclaimed after
30 days become the property of Crown Audio Inc.
If you have any questions, please contact Crown Factory
Service.
Crown Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone:
574.294.8200
800.342.6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile:
574.294.8301 (Technical Support)
574.294.8124 (Factory Service)
Internet:
http://www.crownaudio.com
Operation Manual