Service; International And Canada Service; Us Service; Service At A Us Service Center - Crown CTs 8200USP/CN Operation Manual

9 Service

Crown amplifiers are quality units that rarely require
Remem ber to transport the unit in the original factory
ser vicing. Before returning your unit for service, please pack. A list of authorized service centers in your area can
con tact Crown Technical Support to verify the need for be obtained from Crown Factory Service, or online from
servicing. http://www.crownaudio.com/support/servcent.htm.
This unit has very sophisticated circuitry which should only

9.2.2 Factory Service

be serviced by a fully trained technician. This is one reason
Crown accepts no responsibility for non-serviceable
why each unit bears the following label:
product that is sent to us for factory repair. It is the owner's
CAUTION: To prevent electric shock, do not remove responsibility to ensure that their product is ser viceable
covers. No user serviceable parts inside. Refer
prior to sending it to the factory. Serviceable product list
servicing to a qualified technician.
is available at
http://crownweb.crownintl.com/crownrma/.
Complete the Crown Audio Factory Service Information
For more information, please contact us direct.
form, in the back of this manual, when returning a Crown
product to the factory or authorized service center. The form A Service Return Authorization (SRA) is required for
must be included with your product inside the box or in a product being sent to the factory for repair. An SRA can be
packing slip envelope securely attached to the outside of the completed online at www.crownaudio.com/support/
shipping carton. Do not send this form separately. factserv.htm. If you do not have access to the web, please
call Crown's Customer Service at 574.294.8200 or
*Warranty is only valid within the United States of America.
800.342.6939 extension 8205.
For information on Warranty outside of the U.S.A, please
contact your local distributor.
For warranty service, we will pay for ground shipping
both ways in the United States. Contact Crown Customer

9.1 International and Canada Service

Service to obtain prepaid shipping labels prior to send ing
Service may be obtained from an authorized service cen ter. the unit. Or, if you prefer, you may prepay the cost of
(Contact your local Crown/Amcron representative or our shipping, and Crown will reimburse you. Send copies of
office for a list of authorized service centers.) To obtain the shipping receipts to Crown to receive reimbursement.
service, simply present the bill of sale as proof of purchase Your repaired unit will be returned via UPS ground.
along with the defective unit to an authorized service center. Please contact us if other arrangements are required.
They will handle the necessary paperwork and repair.
9.2.3 Factory Service Shipping Instruc-
Remember to transport your unit in the original factory pack.
tions:
1. Service Return Authorization (SRA) is required for

9.2 US Service

product being sent to the factory for service. Please
Service may be obtained in one of two ways: from an
complete the SRA by going to
authorized service center or from the factory. You may
www.crownaudio.com/support/factserv.htm. If you
choose either. It is important that you have your copy of the
do not have access to our website, call
bill of sale as your proof of purchase.
1.800.342.6939, extension 8205 and we'll create the
SRA for you.

9.2.1 Service at a US Service Center

2. See packing instructions that follow.
This method usually saves the most time and effort. Sim ply
3. Ship product to:
present your bill of sale along with the defective unit to an
CROWN AUDIO FACTORY SERVICE
authorized service center to obtain service. They will handle
the necessary paperwork and repair. 1718 W MISHAWKA RD.
ELKHART, IN 46517
4. Use a bold black marker and write the SRA number
on three sides of the box.
page 36
CTs Multi-Channel Power Amplifiers
5. Record the SRA number for future reference. The 2. Carefully place your product with the product's
SRA number can be used to check the repair status. front panel facing the same direction as arrows
indi cate.

9.2.4 Packing Instructions

3. Reset center cushion down over top of product's
Important: These instructions must be followed. If they
chassis. The foam-in-place packing was molded to
are not followed, Crown Audio, Inc. assumes no
accommodate different chassis depth sizes. If your
respon sibility for damaged goods and/or accessories that
product's chassis does not completely fill the foam-
are sent with your unit.
in-place cavity, you may use a soft but solid packing
material (such as paper or bubble wrap) behind the
1. Fill out and include the Crown Audio Factory chassis.
Ser vice Information sheet in the back of this manual.
4. Enclose the completed Crown Audio Factory
2. Do not ship any accessories (manuals, cords, Ser vice Information form (or securely attach it to the
outside of carton) and re-seal the shipping pack with
hardware, etc.) with your unit. These items are not
needed to service your product. We will not be a sturdy carton sealing tape.
responsibility for these items.

9.2.5 Estimate Approval

3. When shipping your Crown product, it is
Approval of estimate must be given within 30 days after
impor tant that it has adequate protection. We
being notified by Crown Audio Inc. Units still in the
recommend you use the original pack material when
pos session of Crown after 30 days of the estimate will
returning the product for repair. If you do not have the
become the property of Crown Audio Inc.
original box, please call Crown at 800.342.6939 or
574.294.8210 and order new pack material. See

9.2.6 Payment of Non-Warranty Repairs

instructions for "foam-in-place" shipping pack. (Do
not ship your unit in a wood or metal cabinet.) Payment on out-of-warranty repairs must be received
within 30 days of the repair date. Units unclaimed after 30
4. If you provide your own shipping pack, the
days become the property of Crown Audio Inc.
mini mum recommended requirements for materials
are as follows:
If you have any questions, please contact Crown Factory
a. 275 P.S.I. burst test, Double-Wall carton that
Service.
allows for 2-inch solid Styrofoam on all six sides of
unit or 3 inches of plastic bubble wrap on all six
Crown Factory Service
sides of unit.
1718 W. Mishawaka Rd.,
b. Securely seal the package with an adequate carton
Elkhart, Indiana 46517 U.S.A.
sealing tape.
Telephone:
c. Do not use light boxes or "peanuts". Damage
574.294.8200
caused by poor packaging will not be covered under
800.342.6939 (North America,
warranty.
Puerto Rico, and Virgin Islands only)
Using your 'foam-in-place' shipping pack
Facsimile:
Note: The foam-in-place packing is molded so that there
574.294.8301 (Technical Support)
is only one correct position for your product.
574.294.8124 (Factory Service)
Internet:
1. Open carton and lift center cushion leaving both
end-cushions in place. http://www.crownaudio.com
Operation Manual
CTs Multi-Channel Power Amplifiers
THIS PAGE INTENTIONALLY LEFT BLANK
Operation Manual
page 37