27 Maintenance; General Information; Service; Service Note - Kenwood TH-D74A User Manual

27 MAINTENANCE

GENERAL INFORMATION

This product has been factory aligned and tested to
specification before shipment. Attempting service or
alignment without factory authorization can void the product
warranty.

SERVICE

When returning this product to your dealer or service center
for repair, pack it in its original box and packing material.
Include a full description of the problem(s) experienced.
Include your telephone number along with your name and
address in case the service technician needs to contact you;
if available, also include your fax number and e-mail address.
Don't return accessory items unless you feel they are directly
related to the service problem.
You may return this product for service to the authorized
KENWOOD dealer from whom you purchased it, or any
authorized KENWOOD service center. Please do not send
subassemblies or printed circuit boards; send the complete
product. A copy of the service report will be returned with the
product.

SERVICE NOTE

If you desire to correspond on a technical or operational
problem, please make your note legible, short, complete, and
to the point. Help us help you by providing the following:
• Model and serial number of equipment
• Question or problem you are having
• Other equipment in your station pertaining to the problem
CAUTION
• Do not pack the equipment in crushed newspapers for
shipment! Extensive damage may result during rough
handling or shipping.
Note:
◆ Record the date of purchase, serial number and dealer from
whom this product was purchased.
◆ For your own information, retain a written record of any
maintenance performed on this product.
◆ When claiming warranty service, please include a photocopy of
the bill of sale or other proof-of-purchase showing the date of
sale.

CLEANING

To clean the case of this product, use a neutral detergent (no
strong chemicals) and a damp cloth.
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