Customer Information; Procedure - Chevrolet spark 2017 Owner's Manual

296

Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 296
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 298
Customer Assistance for Text
Telephone (TTY) Users . . . . . 299
Online Owner Center . . . . . . . . . 299
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 300
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 300
Scheduling Service
Appointments . . . . . . . . . . . . . . . 302
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 302
Collision Damage Repair . . . . . 303
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 305
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 306
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 307
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 307
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 307
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 308
Event Data Recorders . . . . . . . . 308
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 309
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be