Customer Information; Procedure - Chevrolet 4500HD Series 2019 Manual

364

Customer Information

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 364
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 365
Customer Assistance for Text
Telephone (TTY) Users . . . . . 365
Online Owner Center . . . . . . . . . 365
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 366
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 367
Scheduling Service
Appointments . . . . . . . . . . . . . . . 367
Collision Damage Repair . . . . . 368
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 370
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 370
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 371
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 371
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 372
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the Chevrolet chassis,
or upfitted rear body will be resolved
by your dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.