BMW ACTIVE HYBRID 3 Owner's Manual page 66

Q_19. How would you rate the service department on the following?
05 Excellent
04 Very Good
03 Good
02 Fair
01 Poor
a. Ability to diagnose problems properly
b. Quality of work performed on your vehicle
c. Overall quality of service received [ask so that on LOF questionnaires we only ask this
question]
Q_20. Previously you rated elements of the service experience as "fair" or "poor". What exactly about
the experience caused you to provide this rating?
Q_21. After your service visit, did the dealership contact you to ensure the work was performed to your
(Please select one)
satisfaction?
01 Yes
02 No
Q_22. How long after your service visit did someone from the Dealership contact you?
01 Within one day
02 Two days
03 Three days
04 Four days
96 Other
SUMMARY
Q_23. Overall, how would you rate your recent service experience?
05 Excellent
04 Very Good
03 Good
02 Fair
01 Poor
Q_24. How likely are you to . . .
05 Definitely Would
04 Probably Would
03 Might or Might Not
02 Probably Would Not
01 Definitely Would Not
a. Use this dealership for your next service or repair
b. Recommend this dealership to a friend or relative
c. Purchase or lease a Kia from this servicing dealer
Q_25. If you would like to tell us anything else about your service experience at this Kia dealership,
please use the space below.
Kia Reference Guide
(Please select one for each)
© 2014 Kia Canada, Inc.
Updated October 2014
(Please select one for each)
(Please select one)
(Please select one)
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