BMW ACTIVE HYBRID 3 Owner's Manual page 59

Kia Reference Guide
ABOUT THE SALES CONSULTANT
Q_4. Thinking of your experience with your sales consultant, did they ....? (Please select one for each)
01 Yes
02 No
03 Not Applicable
a. Greet you in a timely and professional manner?
b. Clearly demonstrate the features and specifications of the vehicle?
c. Provide the opportunity to test drive your desired vehicle?
d. Provide a tour of the Dealership's facilities?
Q_5. Please rate your sales consultant on the following items: (Please select one for each)
05 Excellent
04 Very Good
03 Good
02 Fair
01 Poor
a. Professional appearance
b. Ask questions to identify your needs and priorities
c. Present a vehicle based on your needs and priorities
d. Knowledge of Kia's models and features
e. Knowledge of competitive models
f. Ability to answer questions during your Test Drive experience
g. Responsiveness to your questions
h. Treating you with courtesy
i. Overall experience dealing with your Sales Consultant
Q_6. Previously you rated elements of your sales consultant experience as "fair" or "poor". What exactly
about the experience with the sales consultant caused you to provide this rating?
ABOUT THE PURCHASE PROCESS
Q_7. Please rate your experience with the purchase process:
05 Excellent
04 Very Good
03 Good
02 Fair
01 Poor
a. Clear explanation of charges and fees
b. Ease of reaching agreement on the financial details
c. Knowledge of financing and leasing options
d. Timeliness of reaching an agreement
e. Fairness of price paid
f. Overall experience with the purchase process
© 2014 Kia Canada, Inc.
Updated October 2014
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