BMW ACTIVE HYBRID 3 Owner's Manual page 60

Kia Reference Guide
Q_8. Previously you rated elements of your experience during the finance and insurance process as "fair"
or "poor". What exactly about the experience with the Finance and Insurance Process caused you to
provide this rating?
Q_9. Were you ... (Please select one for each)
01 Yes
02 No
a. Offered a Kia Extended Care Plan Warranty Contract?
b. Provided an option to purchase accessories for your vehicle?
ABOUT THE DELIVERY PROCESS
Q_10. Did you have to wait for delivery of the model you purchased / leased? (Please select one)
01 Yes
02 No, I did not have to wait
Q_11. How long did you have to wait? (Please select one)
01 Less than one week
02 One to two weeks
03 Three to four weeks
04 Five to six weeks
05 Seven or more weeks
Q_12. Upon arrival at the dealership to take delivery of your vehicle, ....? (Please select one for each)
01 Yes
02 No
03 Not Applicable
a. Was the vehicle ready when promised?
b. Was your new Kia delivered with all of the features / accessories purchased?
c. Was your vehicle delivered with a full tank of gas?
d. Did you receive a Welcome Package at the time of delivery? (This question was removed from the
survey as of January 2014.)
e. Did you receive your Kia Member Rewards card at the time of delivery?
f. Were the owner's manual and operating controls explained to you?
g. Was the warranty coverage of your new Kia explained to you?
h. Did your sales consultant offer to schedule your first maintenance appointment for you?
i. Were you introduced to the Service Department?
Q_13. Thinking of your vehicle delivery experience, please rate the following items: (Please select one for
each)
05 Excellent
04 Very Good
03 Good
02 Fair
01 Poor
© 2014 Kia Canada, Inc.
Updated October 2014
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