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ABOUT THE SERVICE CONSULTANT
Q_6. When you spoke with the service consultant (the person who wrote up your service order) as you
dropped your vehicle off for service, did they...?
01 Yes
02 No
03 Not Applicable
a. Know your vehicle's service history
b. Ask questions to clarify your service needs
c. Perform a multi-point vehicle inspection and review the Vehicle Inspection Report
d. Explain the work that needed to be done
e. Advise you of other service needs for your vehicle
f.
Provide you with a detailed estimate of costs before the work was done
Q_7. Please rate the service consultant (the person who wrote up your service order) on the following:
(Please select one for each)
05 Excellent
04 Very Good
03 Good
02 Fair
01 Poor
a. Professional appearance
b. Thoroughness of explaining work to be performed on your vehicle
c. Keeping you informed of the status of your vehicle
d. Responsiveness to your questions
e. Treating you with courtesy
f.
Overall process of dealing with your service consultant [ask so that on LOF questionnaires we
only ask this question]
Q_8. Previously you rated elements of your experience with the service consultant as "fair" or "poor".
What exactly about the experience caused you to provide this rating?
WHILE YOUR VEHICLE WAS BEING SERVICED
Q_9. Did you need the Dealer to provide you with alternative transportation? (i.e., shuttle, courtesy
vehicle, rental vehicle, etc.)
01 Yes
02 No
Q_10. Was alternative transportation provided?
01 Yes
02 No
Kia Reference Guide
(Please select one for each)
(Please select one)
(Please select one)
© 2014 Kia Canada, Inc.
Updated October 2014
63
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