BMW ACTIVE HYBRID 3 Owner's Manual page 64

Q_10a. What type of alternative transportation was provided?
01 Shuttle
02 Courtesy vehicle
03 Rental vehicle
04 Other
(This question is only displayed for Cadenza and K900 models.)
Q_10b. Which vehicle were you provided as your courtesy vehicle?
01 Optima
02 Sorento
03 Cadenza
04 Other Kia vehicle
05 Other non-Kia vehicle
(This question is only displayed for Cadenza and K900 models.)
Q_11. Please rate the service facility on the following:
05 Excellent
04 Very Good
03 Good
02 Fair
01 Poor
a. Adequate customer parking for service
b. Cleanliness of the service department's customer reception and waiting area(s)
c. Comfort of the service department's customer reception and waiting area
d. Overall service facility [ask so that on LOF questionnaires we only ask this question]
Q_12. Previously you rated elements of the service facility as "fair" or "poor". What exactly about the
facility caused you to provide this rating?
PICKING UP YOUR VEHICLE AFTER SERVICE
Q_13. When you picked up your vehicle after service ...?
01 Yes
02 No
03 Not Applicable
a. Did someone from the dealership contact you when the vehicle was ready?
b. Was your vehicle ready when promised?
c. Did someone explain the actual work performed?
d. Did you receive an explanation of charges for work completed?
e. Were your next servicing requirements discussed?
f. Did someone from the service facility offer to book your next service appointment?
Kia Reference Guide
(Please select one for each)
(Please select one for each)
© 2014 Kia Canada, Inc.
Updated October 2014
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