BMW ACTIVE HYBRID 3 Owner's Manual page 61

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a. Thoroughness in explaining your vehicle's features
b. Thoroughness in completing delivery paperwork
c. Timeliness of completing the final delivery (reviewing features, owner's manual, etc.)
d. Condition of vehicle (clean, free of defects, etc.)
e. Overall delivery of vehicle
Q_14. If you would like to tell us anything else about your purchase experience at this Kia dealership,
please use the space below.
Q_15. Were you contacted within 3 business days after taking Delivery of your new vehicle to ensure
everything was satisfactory? (Please select one)
01 Yes
02 No
SUMMARY
Q_16. Overall, how would you rate your recent Purchase experience? (Please select one)
05 Excellent
04 Very Good
03 Good
02 Fair
01 Poor
Q_17. How likely are you to . . . (Please select one for each)
05 Definitely Would
04 Probably Would
03 Might or Might Not
02 Probably Would Not
01 Definitely Would Not
a. Recommend this dealership to a friend or relative
b. Use this dealership for your next service or repair
c. Purchase or lease another Kia from this dealership
Q_18. To improve your Kia purchase experience, can we share the information from this survey with your
dealership? (Please select one)
01 Yes
02 No
Q_19. We would like to provide you with an opportunity to provide your input and feedback to help make
Kia's products and services better by participating in a Kia Owner Panel. As a member of the Panel you
would help provide information to Kia to help in the development of future offers, services, surveys and
other marketing communications.
Are you interested in participating in a Kia Owner Panel? (Please select one)
01 Yes
02 No
© 2014 Kia Canada, Inc.
Updated October 2014
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