BMW ACTIVE HYBRID 3 Owner's Manual page 65

Q_13g. Did your vehicle receive a complimentary car wash?
01 Yes
02 No
03 Not Applicable
(This question is only displayed for Cadenza and K900 models.)
Q_14. How would you rate the dealership on the following?
05 Excellent
04 Very Good
03 Good
02 Fair
01 Poor
a. Timeliness picking up your vehicle after it was serviced
b. Fairness of charges
c. Clarity of explanation of work performed on vehicle
d. Condition of your vehicle on return (clean, undamaged, controls and positions unchanged)
e. Overall process of picking up your vehicle after service [ask so that on LOF questionnaires we
only ask this question]
Q_15. Previously you rated elements of the dealership experience as "fair" or "poor". What exactly about
the experience caused you to provide this rating?
ABOUT THE QUALITY OF SERVICE RECEIVED
Q_16. Was the work done right the first time?
01 Yes
02 No
Q_17. You indicated that the work was not done right the first time, what seemed to be the problem?
(MARK ALL THAT APPLY)
01 Improper diagnosis
02 Could not find the problem
03 The repair was not done correctly
04 Failed again after being fixed
05 Parts not available
06 Service department caused new problem
96 Other
07 Did not complete all of the work
Q_18. How many times did you return to the dealership to get the same problem fixed?
one)
01 None
02 One
03 Two
04 Three
05 Four or more
Kia Reference Guide
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© 2014 Kia Canada, Inc.
Updated October 2014
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65