Rheem 874 Owner's Manual And Installation Instructions page 76

1. REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RHEEM WATER HEATER WARRANTY,
HOWEVER THE FOLLOWING EXCLUSIONS MAY CAUSE THE WATER HEATER WARRANTY TO BECOME VOID AND MAY
INCUR A SERVICE CHARGE AND / OR COST OF PARTS.
a) Accidental damage to the water heater or any component,
including: Acts of God; failure due to misuse; incorrect
installation; attempts to repair the water heater other than by
a Rheem Service Centre or the Rheem Service Department.
b) Where it is found there is nothing wrong with the water
heater; where the complaint is related to excessive discharge
from the temperature and / or pressure relief valve due to
high water pressure; where there is no flow of hot water due
to faulty plumbing; where water leaks are related to plumbing
and not the water heater or water heater components; where
there is a failure of gas, electricity or water supplies; where
the supply of gas, electricity or water does not comply with
relevant codes or acts.
c) Where the water heater or water heater component has failed
directly or indirectly as a result of: excessive water pressure;
excessive temperature and / or thermal input; corrosive
atmosphere; ice formation in the pipe work to or from the
water heater; ice formation in the waterways of a water
heater without a frost protection system; ice formation in the
2. SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES ANY AND ALL CLAIMS
FOR DAMAGE TO FURNITURE, CARPETS, WALLS, FOUNDATIONS OR ANY OTHER CONSEQUENTIAL LOSS EITHER
DIRECTLY OR INDIRECTLY DUE TO LEAKAGE FROM THE WATER HEATER, OR DUE TO LEAKAGE FROM FITTINGS
AND / OR PIPE WORK OF METAL, PLASTIC OR OTHER MATERIALS CAUSED BY WATER TEMPERATURE,
WORKMANSHIP OR OTHER MODES OF FAILURE.
Rheem New Zealand Ltd
Revision Date: 12.06.2012
WARRANTY EXCLUSIONS
water heater with a frost protection system where the
waterways of a electricity supply has been switched off or has
failed and the water heater has not been drained in
accordance with the instructions; ice formation in the
waterways of a water heater with a frost protection system
due to an ambient temperature below -20 C (including wind
chill factor); ice formation in the water ways of a water heater
where the water heater has not been installed in accordance
with the Rheem water heater installation instructions.
d) Where the water heater is located in a position that does not
comply with the Rheem water heater installation instructions
or relevant statutory requirements, causing the need for
major dismantling or removal of cupboards, doors or walls, or
use of special equipment to bring the water heater to floor or
ground level or to a serviceable position.
e) Repair and / or replacement of the water heater due to scale
formation in the waterways or the effects of corrosive water
when the water heater has been connected to a scaling or
corrosive water supply as outlined in the Owner's Guide and
Installation Instructions booklet.
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For service telephone
0800 657 335
318244 Rev A