Log In To A Guest Acd Phone; Log Out Of A Guest Acd Phone; Sign In Using Your Broadsoft Uc-One Credentials - Polycom VVX 101 Series User Manual

After you log out of the host phone, you can no longer view your guest profile information on the host phone,
and you cannot view any changes or call history made on the host phone on your primary phone. If you are
logged into your ACD account when you log out of the host phone, you are automatically logged out of your
ACD account.
If your administrator has set a guest PIN for your account, you must enter your PIN to log out of a host
phone.
T
ASK
1 Select the Guest Out soft key.
2 If prompted, enter your guest PIN.
Your personal profile is no longer accessible, and the phone displays the default host profile.

Log In to a Guest ACD Phone

If your system administrator has enabled Flexible Seating with the Automatic Call Distribution (ACD)
feature, you can log in to your ACD account after you log in as a guest on a host phone. If Hoteling is
enabled, you do not need to log in as a guest before you can log in to your ACD account.
When you are logged into a guest ACD phone, you can answer incoming calls from call center customers,
update your presence status, view incoming call center information, and transfer a call.
Note: When logging into a host phone as a guest user, the Use Host soft key is not available.
» Do one of the following:
 If you see the Agent Sign In screen, proceed to step 2.
 If you do not see the Agent Sign In screen, press the ASignIn soft key or navigate to Settings
> Features > Agent Sign In > Sign In.

Log Out of a Guest ACD Phone

After you use a phone, make sure you log out to prevent access to your personal settings.
» Select the ASignOut soft key, or navigate to Settings > Features > Agent Sign In > Sign Out.
The phone displays the default guest profile.

Sign In Using Your BroadSoft UC-One Credentials

You can enter your BroadSoft UC-One credentials on your phone and register your line with the BroadWorks
server. Your system administrator provides you with your BroadSoft UC-One credentials.
This feature is not available for VVX 1500 phones. Check with your system administrator to find out if this
feature is available on your phone.
T
ASK
1 Navigate to Settings > Basic > UC-One Credentials.
Polycom, Inc.
Logging Into and Locking Your Phone
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