Failure To Hear Dtmf Tones; Correcting A Power Interruption; Using The View Craft Procedure For Troubleshooting - Avaya 9608 Installation And Maintenance Manual

Troubleshooting

Failure to hear DTMF tones

H.323 telephones do not send DTMF tones to non-H.323 telephones. The failure to hear DTMF
tones sent by a far-end 9600 Series IP Deskphone does not require any action on the user's
part. The TN2302AP board does not pass in-band DTMF tones.

Correcting a power interruption

If power to a 9600 Series IP Deskphone is interrupted while the telephone is saving the
application file, the HTTP/HTTPS application can stop responding. If this occurs, restart the
HTTP/HTTPS server.

Using the VIEW craft procedure for troubleshooting

1. When you select VIEW from the Craft Local Procedure Screen, the following system
66 H.323 Installation & Maintenance Guide R6.1
Use the following procedure to verify the current values of system parameters and
file versions.
Note:
If so administered through OPSTAT, end users can access the Network
Information option from the Avaya Menu's Phone Settings option to view (but not
change) most of the parameters associated with Craft Local Procedures. For
more information about this option, see the applicable user guide(s).
Important:
IPv6 operation is limited to a specific customer set and is not available for general
use.
Note:
You can use the ADDR option to view IP Addresses if needed. See
address information
entered incorrectly. Verify whether you were provided with correct IP
Addresses.
parameters display, as shown in
on page 42 in Chapter 3. The IP Addresses might have been
Table 2: Parameter Values
Changing IP
on page 67.
May 2011