B.1.03 Parts Ordering Information - Oki ML520 Service Manual

B.1.03 Parts Ordering Information

Service Center Reference Guide
When a technician has successfully completed a Service Training Course for a product and the Dealer
has become Service Authorized, an information package is provided to the Dealer. The Okidata Service
Center Reference Guide outlines the following items.


Responsibilities of Okidata Service Centers


Spare parts and consumables information


Procedures for warranty repairs


Product Training, Certification, and Authorization


Product Support information


Okidata Depot information and services


Third Party Service information


Information about Okidata's Customer Information Center


Okidata Service and Support telephone numbers.
The Service Center Reference Guide contains the procedures to follow for ordering parts. Please read ,
understand , and follow these procedures. Service Authorization for a specific product must be obtained
before a Dealer can submit warranty claims.
Direct questions regarding the Service Center Reference Guide to Okidata Dealer Service. Refer to the
Service Center Reference Guide for information on contacting Okidata.
Placing a Parts Order
All authorized Okidata resellers may order spare parts and consumables for Okidata products. Orders are
placed through Okidata's Logistics Department.
Please refer to your Service Center Reference Guide for details on ordering parts.
You should have the following information available before you place your order.


Okidata Dealer Authorization Number


Okidata Customer Number


Your Purchase Order Number


Okidata Part Number(s)
Use this Appendix, Okilink II, Faxable Facts, or contact Okidata Technical Support to find the correct part
number. Refer to the Service Center Reference Guide for information on contacting Okidata.
Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business
Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)
Service Guide ML520/521
Chapter B Illustrated Parts Listing
Page: 168