Troubleshooting - Napoleon PRESTIGE II 600 INFRARED Manual

12
Problem
Low heat / Low flame when
valve turned to high.
Excessive flare-ups/uneven
heat.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Burner will not light with the
igniter, but will light with a
match.
Humming regulator.
Burners will not cross light
each other.
"Paint" appears to be peeling
inside lid or hood.
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Troubleshooting

Possible Causes
Improper lighting procedure.
Improper preheating.
Sear plates installed incor-
rectly.
Improper preheating.
Excessive grease and ash build
on sear plates and in drip pan.
Possible spider web or other
debris.
Dead battery / or installed
incorrectly.
Loose electrode wire or
switch terminal wires.
Wrong replacement igniter.
Improper gap at electrode tip.
Normal occurrence on hot
days.
Plugged ports along back of
burner.
Grease build-up on inside
surfaces.
Solution
Ensure lighting procedure is followed carefully. All gas
grill valves must be in the off position when the tank
valve is turned on. Turn tank on slowly to allow pressure
to equalize. See lighting instructions.
Preheat grill with both main burners on high for 10 to
15 minutes.
Ensure sear plates are installed with the holes towards
the front and the slots on the bottom. See assembly
instructions.
Preheat grill with both main burners on high for 10 to
15 minutes.
Clean sear plates and drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning instructions.
Thoroughly clean burner by removing. See general
maintenance instructions.
Replace with heavy duty battery.
Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter. Check that the
lead wires from the module to the ignition switch (if
equipped) are firmly pushed onto their respective
terminals.
One spark systems must use a one spark igniter.
Ensure that the collector box is tight and the gap
between the electrode end and the collector box is
between 1/8" - 3/16" (3mm-5mm). The gap can be
adjusted by bending the box in or out.
This is not a defect. It is caused by internal vibrations in
the regulator and does not affect the performance or
safety of the gas grill. Humming regulators will not be
replaced.
Clean burner ports. See burner maintenance instructions.
This is not a defect. The finish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that
flake off. Regular cleaning will prevent this. See cleaning
instructions.