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Infoprint 1222
Problem
The Load Paper light is on even
though there is paper loaded in
the optional tray 2.
The printer does not print after a
paper jam has been cleared.
Unexpected characters print or
characters are missing.
Jobs are not printing and the
Error light is on solid.
2-58
Service Manual
Action
• Make sure the tray is pushed all
the way in.
• Press Continue.
• Press Continue or open and
close the printer cover to restart
the printer.
• Make sure the print cartridge is
installed properly.
• Make sure you are using the
correct printer driver.
• Select hex trace mode to
determine what the problem is.
See
"Configuration Menu
Group or Diagnostic Menu
Group" on page 3-2
information.
• Restore factory defaults. See
"Restoring Factory Defaults"
on page 2-59
information.
• Make sure the parallel cable or
USB cable is firmly plugged in at
the back of the printer.
• Make sure the print cartridge is
installed properly.
• Make sure the printer top cover is
closed.
• Make sure the top cover is
activating the switch.
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