Group Call Distribution - Panasonic KX-TDA30 Features Manual

1.2.2.2

Group Call Distribution

Description
Incoming calls directed to an incoming call distribution group are distributed to the member extensions using
the selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.
When incoming calls exceed the number of available extensions, calls enter a queue (→ 1.2.2.4 Queuing
Feature).
1.
Distribution Method
One of the three distribution methods below can be assigned to each incoming call distribution group.
Distribution Method
Uniform Call Distribution
(UCD)
Priority Hunting
Ring
Calls are distributed evenly to a different extension each time a call is
received. Extensions are hunted in a circular way in the
preprogrammed order for the group, starting at the extension after the
extension that received the last call.
Extn.
A
Received
the last call.
Depending on system programming, calls can be directed to the
longest idle extension. This is known as Automatic Call Distribution
(ACD).
An idle extension is searched for using the preprogrammed order for
the group.
1st Priority
Extn.
A
Always starts searching from
the first assigned extension.
All extensions in the group ring simultaneously.
Delayed Ringing:
Delayed ringing or no ringing can be programmed for each extension
in the group. The call can be answered by pressing the flashing
button even if no ring or a delayed time is set.
Extn. Extn.
A
Rings immediately simultaneously.
1.2 Receiving Group Features
Description
Extn.
Extn.
B C
Starts searching from
extn. B. (Skips extn. A.)
2nd Priority 3rd ....
Extn. Extn.
B C
Extn. Extn.
B C
Delayed Ringing:
Rings after a
specified time delay.
Extn.
D
Extn.
D
D
Feature Guide 51