Incoming Call Distribution Group Features; Incoming Call Distribution Group Features-Summary - Panasonic KX-TDA30 Features Manual

1.2.2

Incoming Call Distribution Group Features

1.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system programming.
→ 2.9.13 [3-5-4] Incoming Call Distribution Group—Member
→ [620] Incoming Call Distribution Group Member
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in
the group using a distribution method. When a preprogrammed number of extensions in the group are busy,
the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
2.9.10 [3-5-1] Incoming Call Distribution Group—Group Settings
→ Main
→ Overflow Queuing Busy
→ Overflow No Answer
→ Miscellaneous
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
A
Group Floating
No. Extn. No.
1 601
2 602
3
:
→ [622] Incoming Call Distribution Group Floating Extension Number
*1
:
→ [623] Incoming Call Distribution Group Name
*2
:
→ [624] Incoming Call Distribution Group Distribution Method
*3 :
→ [632] Maximum Number of Agents
*4 :
→ [628] Queuing Call Capacity
*5
:
→ [629] Queuing Hurry-up Level
*6
:
→ [626] Overflow Time
*7 :
→ [625] Destination for Overflow Time Expiration/[627] Destination When All Busy
*8
:
*9 The tenant number is required to determine the time mode (day/lunch/break/night) (→ 2.2.4 Time
:
Service) and the music source (for Music on Hold) for each group.
B C
Max. No. of
Group Distribution
Busy
*1 *2 *3
Name Method
Extensions
Sales Ring 3
Engineering UCD Max.
D E F
Queuing
Hurry-up Overflow
Call
*6 *7
Level Time
*5
*4 Capacity
5 3 60
11 8 90
1.2 Receiving Group Features
*8
Overflow Destination
Tenant
...
...
*9
No.
Day Night
...
...
100 100 1
...
...
200 200 5
Feature Guide 47